Roadside
Assistance

To always arrive at your destination

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Concierge Services

Being stuck on the side of a road is not pleasant for anyone. But, with a roadside assistance program, you can help your clients whenever they head for the highway.

If a towing, fuel delivery, tire change, locksmith service, winch or battery boost is needed, AXA Assistance offers your clients a unique multichannel experience as it adapts, continually, to the new digital reality.

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SMS alerts

As an alternative option to a phone conversation, we can communicate directly with your clients by text messages. In this way, we can let your clients know if a provider will be delayed, has arrived on time or conduct a customer satisfaction survey.

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Geolocalisation via mobile website

If we have trouble locating your client, we offer the possibility to geolocate the individual through the mobile website. With only one click, we access all the geographic coordinates and the closest provider will then be on the way to resolve the problem.

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Mobile application

For any assistance, your clients can download the mobile application without having to speak with an agent. Once the demand is processed, they will receive notification with details regarding the provider and the estimated time of arrival.

Areas of Expertise

From little hiccups to emergency situations, we got you covered

  • Towing
  • Battery Boost
  • Fuel Delivery
  • Unlock vehicle doors
  • Tire Change
  • Pull Out/Winch
  • Vehicle Safekeeping
  • Concierge service

Smartphone app

Request complete assistance services with our roadside assistance smartphone app in just a few simple steps.

This customized platform can be adapted to your colors and will allow your clients to benefit of our assistance without having to call us. Click on the Start button to see how it works.

  • 01

    Identification

    First step, your clients have to fill in their current information in order for our team to identify their needs in terms of roadside assistance.

    Screen Preview 1
  • 02

    Localisation

    With the help of geolocalisation, we are able to find your client wherever they are in North America.

    Screen Preview 2
  • 03

    Follow Up

    Push up notifications are sent every step of the way, keeping clients aware of delays and news regarding their assistance file.

    Screen Preview 3

White label Solutions

We can create, assemble and send welcome kits that will reflect your company’s image and values.

With a wallet-sized member card or a small tag for a key chain, your clients will not hesitate to contact us when they need help on the road. They will remember you and appreciate such a useful service.

Our Network of suppliers

Our network is based on partnerships with qualified suppliers allowing us to cover the entire North American continent. Each partner must respect a list of strict criteria and possess the necessary accreditations to be a part of our network. To ensure the quality of our service and suppliers, audits are conducted, continuously, throughout the year.

We are always interested to add to our list of qualified suppliers. If you wish to join our network, do not hesitate to contact us by writing to network@axa-assistance.ca

Need to speak with one of our client representatives? Call us today : 1 (877) 472-2623