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Roadside Assistance

Travel Assistance is generally embedded in a travel or collective insurance plan so that vacationers and expatriates may move about, internationally, with their ‘security blanket’ in hand.


Vacation implies discovery and relaxation. Yet, travellers need protection when faced with unforeseen events. We are there to coordinate medical visits. We can also intervene when a flight is cancelled or baggage is lost. Your clients will have complete trust with the knowledge that any obstacle can be overcome!

Canadian Expatriates

Altering a daily routine by deciding to work abroad and discover a new culture is a life-changing experience but there are risks. For this reason, we developed a corporate mobility program dedicated to keeping a watchful eye on the health and security of your employees.

Expatriates in Canada

Newcomers to Canada experience a range of barriers from managing all the administrative procedures to understanding how the healthcare system works. To welcome and support your clients during their transition period, we offer a medical concierge program available through our Canadian medical network.


Corporate Mobility

Tailor-made to the needs of business travelers and expatriates.

Integrated global solution that provides direct access to medical and security services through a dedicated app available on desktop, mobile and tablet. Keeps travelers informed on international health and security risks in real time.

Our International Network

The success of our medical assistance program is a direct result of our solid international network of providers.

AXA Assistance can offer unparalleled customer service due to a set of criteria regarded as the highest in quality. Our suppliers must comply with standards and rules that respect the principles and ethical codes of the most advanced healthcare systems.

Our team includes devoted nurses, qualified clinical coordinators, certified agents as well as a medical director supported by many physicians in the medical field. Together, they coordinate one of the best medical assistance programs in the world.


Doctors worldwide






We are responsible for managing our members' medical emergencies and essential needs in remote locations. Depending on the judgment and capabilities of providers, we are dedicated to the building and maintenance of a worldwide network of the highest quality medical facilities and partners for our patient’s well-being.

Dr. Cai Glushak

International Medical Director

Scope of service

Medical Assistance

  • Hospital admission guarantee and medical case monitoring
  • Repatriation and evacuation services
  • Medical visits
  • Medical and dental references
  • Transfer of prescription
  • Transportation and accommodation for the family
  • Assistance with the usage of First Aid Kit onsite
  • Grief counselling

International concierge service

  • Information on vaccine requirements
  • Information on prescription drugs
  • Reservation of medical appointments
  • Location of medical specialists
  • Coordination of flight, hotel and restaurant reservations
  • Interpreter services

Claim Management

  • Payment of medical bills anywhere in the world
  • Claim management for lost luggage
  • Claim management for flight cancellation or delay
  • Analysis and recommendations
  • Management of refunds and fund transfer

Other medical services

  • Second Medical Opinion
  • Home care

Need to speak with one of our client representatives? Call us today: 1 (877) 472-2623