Telephone campaigns for commercial solicitation, surveys and information gathering.
Customer Relation Management (CRM) is an essential aspect for companies to create a close link with their customers. Thus, AXA Assistance Canada provides a basket of services which are not limited to a simple phone call. We have the capacity and ability to meet your needs and help you gain the loyalty and referral of your clientele.
We offer the following services:
- Inbound and/or outbond calls
- Up-sell, cross-sell
- Product sale in any Francophone, Anglophone or Hispanic country
- Technical support
- Customer service/after-sale service
- Support in case your own lines overflow
- Account activation and cancellation
- …, and much more.
Our facilities are state of the art, and our customer contact centre is open 24/7.
We use a predictive dialer to optimize agent resources according to the list of contacts you provide us. All calls are recorded.
Features of our Customer Contact service:
- Open Dialogue: together, we decide on what goals we would like to reach
- Commitment: we are committed to give you our best so that we reach these goals
- Flexibility: we are able to quickly conform to your needs, to your campaign profile, and to the values that you want to promote
- Quality: our Permanent Quality Control System allows you to evaluate our procedures at any moment and to respond immediately to new arising challenges
- Strategy: the most efficient regarding responsibility, confidence, and loyalty
- Competitiveness: no matter what size your investment is, we are able to meet your financial needs
