AXA Assistance Canada’s strategy in regard to quality is based on customer satisfaction.

The company’s primary mission is to ensure that all the parties involved – customers, shareholders, companies, suppliers – benefit from improved quality by focusing on durable customer satisfaction.

A number of our employees are assigned solely to quality control, their job being to make sure that our processes and services meet, and even exceed, our customers’ expectations.

To ensure maximum quality, our agents receive rigorous training when they are hired, and ongoing training sessions are held regularly in a room set aside for this purpose.

We also set achievement and performance objectives for each of our employees, not only to make clear what is expected of them, but also to guide their efforts in the right direction.

As well, we record all our customers’ calls (where the law permits) to monitor the quality of the service provided.

We guarantee the full confidentiality of activities with our customers. No confidential information, including the names of customers or the nature of the services provided, will be given out without the customer’s permission.